Frequently Asked Questions
Is Pinnacle Living a retirement home or assisted living facility?
Neither. Pinnacle Living is an independent living facility for adults 55 and up. We do not offer medical care and are not responsible for scheduling medical care for our residents. We do however have a 24 Hours Emergency Call System in every unit that will alert emergency response in case of an urgent medical issue.
What does a rental unit at Pinnacle Living include
​Every unit is equipped with Granite Countertops, Stainless Steel Appliances, White Maple Cabinets, Dishwasher & Trash Disposal, Built-in Microwave, Full-Size Washer & Dryer, Electric-Top Oven, High-Speed Internet & Cable, Balcony or Patio, Ample Closet Space, 24 Hours Emergency Call System, Lot Parking, access to all of our services and amenities, and more! Residents will need to provide their own furniture, groceries (excluding what’s provided at the complimentary continental breakfast), toiletries, kitchen equipment (utensils, pots, pans, plates, bowls, and such), bedding, and decorations.
Is there transportation off grounds for residents who can not drive or who do not own a car?
​Yes! We offer a shuttle service every Wednesday to take residents to any medical appointments that they might have. On Thursdays the shuttle visits the nearby Hannaford, Walmart, and Market Bistro so that our residents can do their grocery shopping. If transportation is necessary for another reason, our team will work with the resident to find a solution!
Does Pinnacle Living provide cleaning services?
We do not have a cleaning service available and residents are expected to clean their own units. If a cleaning service is required, our team can provide residents with the names of independent cleaners that have been used by other residents, but their cleaning fees would be a separate charge and are not included in your rental payments.
Does my rent pay for electric and gas?
​Pinnacle Living does not pay for electric and gas. Residents will have to create an account with National Grid to cover their own monthly electric and gas expenses. Rental fees do however cover hot water, sewer, trash, cable, internet, grounds upkeep, landscaping, and snow removal.
How do I apply for residency at Pinnacle Living?
​We have a convenient online application that you can fill out and submit directly, or you can stop by our facility at 45 Forts Ferry Road, Latham, NY 12110, and let one of our friendly and experienced professionals walk you through the application process!
Are meals provided at Pinnacle Living?
​While we provide a continental breakfast Monday through Saturday from 8:30am to 10:30am, the residents are responsible for their own daily meals.
Is Pinnacle Living pet friendly?
Yes! While there is an additional fee to house a pet, they are welcome in our rentals! Although, we do ask that pets are not brought into communal areas where food is present out of respect for the other residents.
Are visitors allowed?
​Not only are they allowed, but they’re encouraged! Bring family and friends to enjoy the available amenities and, if needed, you can even book one of our fully furnished units so they can stay the night! If you’d like to have a guest stay the night in your own unit, we do ask that you alert us to their presence ahead of time!
What leasing options are available?
12 Month lease
Are co-living options available?
Yes
Do you have flexible lease lengths?
No
Can room-mates sign separate leases?
No
Do you offer individual leases & co-living?
No
Can I request a specific apartment & can an apartment be held?
Yes, 1 month
Can an apartment be reserved ahead of time?
Yes, on the wait list
Can I choose a specific apartment before I move in?
if available, yes
Is there a security deposit and is any of it refundable?
$500, Yes
What payments are required before move-in?
Security deposit ($500)
How do I apply for an apartment?
Online or in person
Is there an online application process?
Yes
Where can I submit a rental application?
Online or by mail
What qualifications are needed to apply?
income is 1/3 rent
What screening criteria do you use for applicants?
Background and credit check
When is rent due and how can it be paid?
1st-5th of the month and can be paid online or in person
Do you offer online rent payment options?
Yes
Are there late fees for rent payments?
Yes after the 5th of the month
Do you require a security deposit and how is it handled?
Yes, $500 sent to Pioneer Bank
Are utilities included?
Yes
What utilities are included in the rent?
Appliances, full size washer and dryer, built-in microwaves, dishwashers, electric top ovens, water, sewer, trash
Which utilities are residents responsible for?
Gas and electric
Is renter's insurance required?
Yes
Can I purchase renter's insurance through the property?
Yes
Do you allow subletting or short-term rentals?
No
Can the apartment be sublet or listed on short-term rental platforms like AirBnB or VRBO?
No
Are housing vouchers accepted?
No
Do you accept Section 8 vouchers?
No
Do residents need to carry renter's insurance?
Yes
What fees are due at move-in?
pet fees ($400), amenity fee ($500)
Do you charge an application or administrative fee?
No
Is key fob or code access required for amenities?
Yes
Are amenities secured and accessible by residents only?
Yes
What are the hours of the clubhouse?
24 Hours
What are the hours for the fitness centre?
24 Hours
Is the fitness centre open 24 hours?
Yes
When is the gym open?
24 Hours
What times is the pool open, and is it seasonal?
Indoor pool
When can residents use the swimming pool?
24/7 as long as they have someone with them
When is the business centre available for use?
N/A
When is the resident clubhouse open?
24 Hours
Can I reserve the clubhouse for private use?
Yes
What times can I access the clubhouse?
24 Hours
When can I use the community laundry room?
In unit washer and dryers
What are the hours of the laundry facility?
In unit washer and dryers
Is the apartment set up for working remotely?
Yes
Are there co working spaces or work-from-home-friendly features?
No
Are there shared workspaces or meeting rooms available?
The Library
Do common spaces have high-speed internet?
Yes
How do I get my packages/do you have package lockers?
Delivered to the lobby, we do not sign for any packages
Is there a secure package delivery system?
No
Where do deliveries go?
Front desk
Do you offer outdoor grilling areas for residents?
Yes
Do you offer valet trash service and/or recycling?
Yes
What trash and recycling services are provided?
Yes
Are concierge services available?
Yes
Do you have any community events or resident activities?
Yes, SUN Program daily activities for residents
Are social events hosted regularly?
Yes, SUN Program daily activities for residents
Do you have a lending program for things like bikes, sporting equipment, etc?
No more than 2 weeks
Do you have community garden space?
Yes
Do you have DIY space, studio space, or podcast facilities?
No
What is the smoking policy?
No smoking
Is smoking allowed in apartments or common areas?
No smoking
Are pets allowed, and what is the pet policy?
2 pets, 75 pound limit, $400 pet fee
Do you have a dog park or pet washing station?
No
What is the parking situation?
Open parking, covered parking available
Is parking assigned or open?
Open parking
Are garages or covered parking available?
We have 36 Garages
What is your policy on guests staying overnight?
No more than 2 weeks
Are there quiet hours or community rules I should know about?
9pm-9am quiet hours
What schools are in the area?
Siena College, Shaker High School, Sage Colleges (Troy), SUNY Albany
Which school district is the property located in?
Shaker School District
Is ride share service (like Uber/Lyft) commonly available in the area?
Yes
How far is it to the nearest airport or train station?
Albany International Airport 4 min drive, Schenectady and Albany-Rensselaer Train Station both 21 min away
What is the travel time to the closest airport or transit hub?
Albany International Airport 4 min drive, Schenectady and Albany-Rensselaer Train Station both 21 min away
Are you near any transportation routes? Which ones?
Latham Farms Bus Stop, New Loudon Rd&Maxwell Rd, Wolf Rd& Sand Creek Rd
Is public transit accessible nearby?
Latham Farms is the closets bus stop .2 miles away, we offer transportation
How walkable/bikeable is the community?
Decent
What is the walk score or bike score?
Walk score, bike score 46/100
Are there side walks, trails, or bike paths in the area?
Yes
Are there grocery stores or shopping centres nearby?
Crossgates Mall, Colonie Center, TJ Maxx, Dick's Sporting Goods, Marshalls
What are the closest options for groceries and dining?
Target, Market Bistro,Sam's Club, SnowFox Sushi, Panera, Red Robin, Jersey Mikes, Tipsy Moose, Latham Diner
Are the apartments furnished?
No
Do you offer furnished or partially furnished apartments?
No
Have any recent renovations been done?
No
When were these apartments built? Have there been any renovations?
Apartments were built in 2020
Are elevators available for residential use?
Yes
Is additional storage available inside or outside the apartment?
Storage space/ garage is available, as well as ample storage within the apartment home
Do the apartments have walk-in or walk through closet options?
Walk in closets available
Is there a linen closet in the apartment?
Yes
Do the apartments have air conditioning?
Yes
Do apartments have ceiling fans or additional ventilation?
Yes
What type of climate control is included?
N/A
What type of flooring do the apartments have?
Vinyl flooring, hardwood floors, tile flooring, carpet
Are the floors carpeted, vinyl, or hardwood?
Vinyl flooring, hardwood floors, tile flooring, carpet
Is there a bathtub or just a shower?
Bathtub/shower combo
What type of bathroom fixtures are included?
Double vanities, hand rails,
Are washers and dryers available? Are they in the apartment? What kind?
Yes full size side by side washer and dryer in each unit
Do apartments include in-home laundry or access to shared laundry?
In-home laundry is available
Are the washers and dryers full-size, front load, or stackable?
Full size front-load and stackable options
Is there a separate laundry room or is it a laundry closet?
Laundry Closet
What kind of appliances and features does the kitchen have?
Stainless steel appliances, granite counter tops, range, oven, ice maker, fridge, island kitchen, eat-in kitchen
Is there a disposal installed in the sink?
Yes
Do apartments have dishwashers?
Yes
Do apartments have dishwashers?
Yes
Is a dishwasher included in each apartment?
Yes
Do kitchens include full-sized appliances?
Yes
Does the apartment come with a microwave?
Yes
Are built-in microwaves included?
Yes
Does the kitchen have a chef's island?
No
Does the kitchen include a dedicated pantry?
Yes